Although Roosevelt had no single plan to alter Congress's role, the incremental changes adopted during the New Deal transformed Congress. Examining the immediate reactions of groups in Congress and beyond, and the long-term effects, this study offers insights into a key period in US politics.
Designed for advanced MBA and doctoral course in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables--product or service. Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret (what might have been). The chapters in atisfaction culminate in Oliver's detailed model of consumption processing and his satisfaction measurment scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.
This book serves as a complete introduction to the subject of Knowledge Management (KM), and incorporates technical as well as social aspects, concepts as well as practical examples, and traditional KM approaches as well as emerging topics. Knowledge Management: Systems and Processes enhances the conventional exposition of KM with an in-depth discussion of the technologies used to facilitate the management of knowledge in large and small organizations. This includes a complete description of the theory and applications of the various techniques and technologies currently in use to manage organizational knowledge. The discussion of technology is at a level appropriate for the typical business...
All for Naught tells the story of Richard Melmont, a billionaire many times over. His wife Maria, daughter Barbara, and son Daniel are appalled by his cutthroat methods and even more appalled by the weapons system he is developing. Is he deliberately deceiving government officials, bankers, and the general public, or is he deceiving himself? In The Rise and Fall of President Barry Blue, an experienced White House correspondent is trying to sort through contradictory insider accounts to get a true picture of an elusive president.